Delivery & Returns

Prices exclude packaging and postage costs where stated, unless otherwise stated. The maximum P+P value is £10.00 in the UK at present and £18.00 overseas

Your order will be despatched as soon as possible, usually within 7 Days. However, please leave up to 14 days for delivery. Overseas please allow upto 28 days
On receipt of order you will be notified of delivery schedule

CANCELLATION of ORDERS / RETURNS POLICY     

Under the Consumer Protection (Distance Selling) Regulations 2000, you have the right to cancel your order and receive a full refund if, for any reason, you are not entirely satisfied with your purchase from this website, or the goods are found to be faulty or damaged.

To cancel an order, please contact me in writing (letter or email). Orders may be cancelled any time from placing the order until seven working days from the day of receipt of the goods. Customers must take reasonable care of items returned ensuring that they are securely packaged for transit and clearly labelled. Please note that I cannot be held responsible for any items lost or damaged in the post. It is also recommended that you obtain a certificate of posting. Returns are sent at the customers own expense. If goods are found to be faulty, any return costs will be refunded to you. Always use the least expensive method of returning the faulty item. Once I have received and verified the returned item I will initiate a refund, replacement or exchange. This does not affect your statutory rights.
 
MISSING ITEMS     

If items are missing from your order, please notify me as soon as possible so that these items can be forwarded to you without delay.

In the unlikely event that you feel you have reason for complaint, please contact:

Kirsty Lorenz

Email: mail@kirstylorenz.com